Last updated: 1 September 2026

Vagrant Guitars and Effects Limited ("Vagrant", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us by email, or interact with services provided through our website.

Our website is currently primarily an information and promotional website. We do not currently offer customer accounts, online purchasing or online checkout. We intend to introduce these features in the future, and this Privacy Policy will be updated when those services are introduced.

1. Who We Are

Vagrant Guitars and Effects Limited
Company number: 15837896

Registered office:
3b Lockheed Court
Stockton On Tees
TS18 3SH
United Kingdom

Retail premises:
Green Dragon Yard
Stockton-on-Tees
TS18 1AE
United Kingdom

Vagrant Guitars and Effects Limited is the organisation responsible for the personal information covered by this Privacy Policy and acts as the data controller for that information.

For questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: info@vagrantguitars.co.uk

2. Information We Collect

The information we collect depends on how you interact with our website and with Vagrant.

Information You Provide to Us

Our website does not currently contain a contact form, customer account system or online checkout.

If you choose to contact us by email using the email address displayed on our website, we may receive personal information contained in your message, which may include:

• Your name
• Your email address
• The contents of your message
• Any other information you voluntarily provide

We use this information to respond to your enquiry, provide assistance, deal with your request and maintain appropriate business records where necessary.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by our website platform and by services incorporated into the website.

This may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Date and time of visits
• Referring website or page
• General information about how the website is used
• Technical and diagnostic information

Depending on the services and settings enabled on our website, some of this information may constitute personal data under UK data protection law.

3. How We Use Your Information

We may use personal information for the following purposes:

• To operate, maintain and secure our website.
• To respond to enquiries sent to us by email.
• To provide information about Vagrant Guitars and Effects, our products and services.
• To understand how visitors use our website and improve its content and functionality, where appropriate analytics services are enabled.
• To maintain the security and integrity of our website.
• To identify and prevent misuse, fraud or security incidents.
• To comply with legal and regulatory obligations.
• To establish, exercise or defend our legal rights where necessary.

We will only use personal information for purposes that are compatible with the purpose for which it was collected, or where otherwise permitted by applicable data protection law.

4. Lawful Bases for Processing

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on the following lawful bases:

Legitimate Interests

We may process personal information where it is necessary for our legitimate interests, provided those interests are not overridden by your rights and freedoms.

This may include operating and securing our website, responding to enquiries, maintaining appropriate business records, improving our website and services, and protecting our business.

Consent

Where the law requires us to obtain your consent, we will ask for it before carrying out the relevant processing.

This may include certain non-essential cookies or similar technologies.

Where we rely on consent, you have the right to withdraw that consent at any time.

Legal Obligation

We may process personal information where it is necessary for us to comply with a legal or regulatory obligation.

Contract

Where you enter into a contract with us, we may process personal information where this is necessary to enter into or perform that contract.

This will become particularly relevant if and when we introduce online purchasing and customer accounts.

5. Cookies and Similar Technologies

Our website is hosted and operated using Squarespace.

Squarespace and the services used on our website may use cookies and similar technologies for purposes including website functionality, security, preferences and analytics.

Cookies are small text files that may be stored on your device when you visit a website.

Some cookies are necessary for the website to function properly. Other cookies, including certain analytics, advertising or similar technologies, may require your consent under applicable UK law.

Where consent is required, we will obtain your consent before using the relevant non-essential cookies or technologies.

You can also manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

The cookies and technologies used by our website may change as Squarespace updates its platform or as we add or remove website functionality. We will review our cookie settings and this Privacy Policy when necessary to ensure that they accurately reflect the technologies used on our website.

6. Google Maps

Our website contains an embedded Google Map to help visitors locate our retail premises.

The map is provided by Google. When a page containing the map is loaded or when you interact with the map, Google may collect technical information about your device and your interaction with the service and may use cookies or similar technologies.

Google processes personal information in accordance with its own privacy policies and terms.

We do not control the information collected by Google through the Google Maps service.

If you do not wish to interact with the embedded map, you can use the shop address provided on our website with your preferred mapping service.

7. Social Media Links

Our website contains links to Vagrant Guitars and Effects' social media pages, including Instagram and Facebook.

These are ordinary links to external websites. We do not currently embed Instagram or Facebook feeds directly into our website.

When you follow one of these links, you leave the Vagrant website and the privacy policy of the relevant social media provider will apply.

We do not control and are not responsible for the privacy practices, content or security of external social media services.

8. Email Communications

If you contact us by email, we will use the information you provide to respond to your enquiry or deal with your request.

We do not currently operate a marketing mailing list through our website.

We will not use your email address for unsolicited electronic marketing where doing so would breach applicable data protection or electronic communications law.

If we introduce a newsletter or other electronic marketing service in the future, we will update this Privacy Policy and obtain consent where required by law.

9. Who We Share Your Information With

We do not sell, rent or otherwise trade your personal information.

We may share personal information with third parties where this is necessary for the purposes described in this Privacy Policy, where you have given appropriate consent, or where we are legally required to do so.

These third parties may include:

• Website and technology providers: such as Squarespace, which provides our website hosting and related website services.
• Embedded service providers: such as Google, in connection with Google Maps and any other Google services we may use on the website.
• Email and IT providers: providers used to operate and maintain our business email and IT systems.
• Professional advisers: such as accountants, solicitors or other professional advisers where reasonably necessary.
• Authorities and legal representatives: where disclosure is required by law or is necessary to protect our rights, property or the safety of individuals.

Where a third party processes personal information on our behalf, we will take reasonable steps to ensure that appropriate data protection and security arrangements are in place.

10. International Transfers

Some of the service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer complies with applicable UK data protection law.

This may include relying on an adequacy decision or appropriate contractual safeguards where required.

11. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, unless we are legally required to retain it for longer.

For example, if you contact us by email, we may retain the correspondence for as long as reasonably necessary to deal with your enquiry and for a reasonable period afterwards where necessary for business administration, record keeping or the establishment, exercise or defence of legal claims.

Technical and analytics information may be retained by Squarespace or other relevant service providers in accordance with their own retention policies and the settings applicable to our website.

We periodically review the personal information we hold and will delete or anonymise information when it is no longer required.

12. Security of Your Information

We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, alteration, disclosure or destruction.

However, no website, online service or method of transmitting information over the internet can be guaranteed to be completely secure.

If you contact us by email, please be aware that email is not a completely secure method of communication.

13. Your Data Protection Rights

Under UK data protection law, you may have certain rights in relation to your personal information.

Depending on the circumstances, these may include the right to:

• Be informed about how your personal information is collected and used.
• Access the personal information we hold about you.
• Correct inaccurate or incomplete personal information.
• Request erasure of your personal information in certain circumstances.
• Request restriction of processing in certain circumstances.
• Object to certain processing of your personal information.
• Request data portability in certain circumstances.
• Withdraw consent where we rely on consent as our lawful basis for processing.

These rights are subject to certain legal conditions and exemptions and may not apply in every situation.

If you wish to exercise one of these rights, please contact us using the details in the Contact Us section below.

We will normally respond to a valid request within one month, although this period may be extended where permitted by law if a request is particularly complex or you have made multiple requests.

We may need to request information from you to verify your identity before dealing with certain requests.

14. Right to Complain

If you have concerns about how we have handled your personal information, please contact us first so that we have the opportunity to address your concerns.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection.

Further information about your rights and how to make a complaint is available from the ICO.

15. Children's Privacy

Our website is intended for a general audience and is not specifically directed at children.

Vagrant is a physical guitar shop and welcomes musicians of all ages. However, our website does not currently provide accounts, online purchasing or other services specifically designed to collect personal information from children.

We do not knowingly use our website to collect personal information from children for purposes unrelated to operating the website.

If you believe that a child has provided personal information to us through the website and you would like that information removed, please contact us.

16. Future Online Shop and Customer Accounts

We intend to introduce additional functionality to the Vagrant website in the future, which may include online shopping, customer accounts and online checkout.

When these features are introduced, we may need to collect additional information such as:

• Name
• Email address
• Telephone number
• Billing address
• Delivery address
• Order and purchase information
• Customer account information
• Information relating to returns, refunds and customer service
• Payment and transaction information

Where payment services are introduced, payments will be processed using appropriate third-party payment providers.

We will not normally store complete payment card details ourselves.

Before introducing these features, we will review and update this Privacy Policy to explain the additional processing, relevant service providers, lawful bases, retention periods and other information required by applicable data protection law.

Additional privacy information may also be provided at the point where information is collected.

17. Third-Party Websites and Services

Our website contains links to and may incorporate services provided by third parties.

These currently include Google Maps and links to social media platforms such as Instagram and Facebook.

Third-party organisations operate independently of Vagrant and may collect and process personal information in accordance with their own policies.

We recommend reviewing the privacy information provided by third-party services when you use them.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our website.
• New products or services.
• The introduction of online shopping or customer accounts.
• Changes to the technology or third-party services we use.
• Changes to our business practices.
• Changes in applicable data protection law or regulatory guidance.

When we make changes, we will update the "Last updated" date at the top of this Privacy Policy.

Where appropriate, we may provide additional notice of significant changes.

We recommend checking this page periodically to ensure that you are aware of the latest version.

19. Contact Us

If you have any questions about this Privacy Policy, how we handle your personal information, or wish to exercise your data protection rights, please contact us:

Vagrant Guitars and Effects Limited
Company number: 15837896
3b Lockheed Court
Stockton On Tees
TS18 3SH
United Kingdom

Email: info@vagrantguitars.co.uk

Our retail premises are located at:

Green Dragon Yard
Stockton-on-Tees
TS18 1AE
United Kingdom